Hi, do you need some help with our products and services? Text us now!

Our Customer Service will be with you from 11AM – 9PM daily. We will attend to your queries as soon as possible.

Privacy Policy

This privacy policy has been compiled for betterment of serving those who are concerned with how their 'Personal Data' is being used online. Personal Data is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. It also includes those being processed wholly or partly by means of equipment operating automatically in response to instructions given for that purpose and recorded with the intention that it should wholly or partly be processed by means of such equipment.

We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Data in accordance with our website.

What do we collect personal data/information from the people that visit our blog, website or app?

The personal data that Desa Home may collect includes but is not limited to:

  •  name
  •  email address
  •  date of birth
  •  billing address
  •  bank account and payment information
  •  telephone number
  •  gender
  •  any other information about the User when the User signs up to use our Services or website, and when the User uses the Services or website, as well as information related to how the User uses our Services or website
  •  aggregate data on content the User engages with.

If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing about it. However, please note that opting us out of collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of the collection of location information will cause its location-based features to be disabled.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We will/may collect personal data about you:

  •  when you register and/or use our Services or Site, or open an account with us
  •  when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form
  •  when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services
  •  when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails
  •  when you use our electronic services, or interact with us via our application or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our application or website
  •  when you carry out transactions through our Services
  •  when you provide us with feedback or complaints
  •  when you register for a contest
  •  when you submit your personal data to us for any reason.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, or use certain other site features in the following ways:

  •  To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  •  To improve our website in order to better serve you.
  •  To allow us to better service you in responding to your customer service requests.
  •  To administer a contest, promotion, survey or other site feature.
  •  To quickly process your transactions.

Updating your personal information

It's important that the personal data you provide to Desa Home is accurate and complete for you to continue using the Platform and for Desa Home to provide our services.

You are responsible for informing Desa Home of any changes of your personal data ,or in the event you believe that the personal data that Desa Home have is inaccurate, incomplete, misleading or out of date.

You can update your personal information anytime by accessing your account on Desa Home website.

Do we use 'cookies'?

At the moment, cookies are used only when the user is signing in with facebook.

Third-party disclosure

We, and third parties, may from time to time make software applications downloads available for your use on or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your computer's IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by us. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we obtain users' consent with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, nonpersonally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Desa Home are not permitted to share , transfer or disclose your personal data to unauthorized third parties without the prior written consent of you.

Changes to the Privacy Policy

Desa Home Theatre Sdn Bhd reserves the right to modify and change the Privacy Policy. Changes to the policy will be published on our site.

Issues regarding our Privacy Policy

Please do not hesitate to contact us should you have any inquiries. We are contactable at shop@desahome.com

Surveys

From time-to-time, we may request information from Users via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose your information to us. Information requested may include, without limitation, contact information (such as your email address), and demographic information (such as interests or age level). Survey information will be used for the purposes of monitoring or improving the use and satisfaction of the Services and will not be transferred to third parties, other than our contractors who help us to administer or act upon the survey.

Disclaimer regarding security and third party sites

WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as

In an attempt to provide you with increased value, we may choose various third party websites to link to, and frame within, the Site. We may also participate in cobranding and other relationships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third party web sites (even if offered on or through our Site) may not be received by us.

We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Site and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).

In general

By using the Services, registering for an account with us, visiting our website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our website. We reserve the right to amend this Privacy Policy at any time.